Betting Rules

These Betting Rules explain the general principles that apply when using betting and gaming services made available by Sapphire Casino. Please read them carefully before placing a bet. By opening an account, accessing a betting product or submitting a wager, you acknowledge that you understand and agree to follow these rules, together with the applicable Terms and Conditions, Privacy Policy and any product-specific rules displayed on the relevant betting page.

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1. Scope and general principles

These rules apply to bets, wagers and gaming transactions made through Sapphire Casino where those services are available to you. Different products may have additional rules. For example, sports and event betting may be subject to rules about postponed events, abandoned matches, player participation and official results, while casino games may be subject to rules about game rounds, malfunctions and the use of random number generation. Product-specific rules will form part of these Betting Rules and should be read before you play.

On this page

1. Scope and general principles 2. Account, identity and funds 3. Placing, changing and cancelling bets 4. Odds, results and settlement 5. Responsible betting and questions

You are responsible for checking the information shown on the website before submitting a bet. This includes the selected market or game, outcome, odds, stake, potential return, currency, date, time and any conditions that apply. Information displayed on a betting slip or confirmation screen should be reviewed carefully. If anything appears unclear, do not submit the bet until you understand what is being offered.

Sapphire Casino may refuse, limit, suspend, cancel or review a bet where this is permitted by the applicable rules or law. A bet may also be affected by technical issues, incorrect information, suspected misuse, a pricing error, a duplicated transaction or another circumstance described in the relevant product rules. These measures are intended to protect the integrity of the service and help ensure that betting activity is handled fairly.

Only use the betting service for lawful and personal entertainment purposes.
Do not allow another person to use your account or place bets on your behalf.
Do not attempt to manipulate a game, event, market, promotion or technical feature.
Do not use the service while impaired by alcohol, drugs or any other substance that may affect your judgement.
Read any market, game or promotion conditions before relying on them.

2. Account, identity and funds

You must provide accurate, current and complete information when creating and maintaining an account. Sapphire Casino may request information or documents to verify your identity, age, location, payment method, source of funds or other account details. Verification checks may be carried out before, during or after betting activity. You must respond to reasonable verification requests and must not provide false, misleading or outdated information.

You must meet the applicable age and eligibility requirements before using the service. Betting must not be undertaken by anyone who is underage, prohibited from gambling, located in a jurisdiction where the service is not permitted, or otherwise restricted under the applicable laws or account conditions. It is your responsibility to make sure that using the service is lawful where you are located.

Your account is for your use only. Keep your username, password, security codes and other account information confidential. If you suspect that someone else has accessed your account, or if you notice an unfamiliar transaction, stop using the account and follow the account-security process available through the website. You may be responsible for activity carried out through your account where you have failed to take reasonable steps to protect your access details.

Funds used for betting must come from a payment method that you are authorised to use. Payments, withdrawals and account balances may be subject to verification, processing checks and the applicable payment terms. Sapphire Casino may delay or withhold a transaction while an account, payment, bet or activity is being reviewed. Any decision about an account balance or transaction will be made under the applicable Terms and Conditions and product rules.

Account restrictions

Sapphire Casino may suspend or close an account where there is suspected fraud, money laundering, bonus abuse, collusion, unlawful activity, a breach of these rules, a breach of the Terms and Conditions or a risk to the security and integrity of the service. If an account is restricted, bets may be held, reviewed, voided or settled in accordance with the relevant rules. You must not create or use additional accounts to avoid a restriction.

3. Placing, changing and cancelling bets

A bet is generally submitted by selecting a market, game or outcome, entering or confirming a stake, and using the available button to place the bet. A bet is not accepted merely because a selection has been added to a bet slip. Acceptance occurs only when the platform confirms that the bet has been received and accepted. A confirmation message, reference or entry in your account history may be used to identify an accepted transaction.

Before confirming a bet, check the complete bet details. You should confirm that the selected outcome, odds, stake and potential return are correct. You should also check whether the bet is a single, multiple, combination, in-play or other bet type, and whether any special conditions apply. You are responsible for mistakes made when entering or confirming a bet, except where the applicable rules provide otherwise.

A bet cannot normally be changed after it has been accepted. Requests to amend, cancel or withdraw a bet will only be considered where the platform provides that option and the applicable rules allow it. A bet may be cancelled or rejected if it was not properly received, if the transaction was interrupted, if the market was closed, or if another stated condition applies. A pending bet should not be treated as accepted until confirmation is shown.

You must not place bets using an automated tool, script, bot or other method designed to interfere with the normal operation of the service unless that method has been expressly authorised. You must not exploit a technical fault, pricing error, display error or delay. If you identify an apparent error, stop betting on the affected market or game and notify Sapphire Casino through the support route made available on the website.

Select the relevant event, market or game.
Review the available selections and any displayed conditions.
Enter the stake and check the potential return or game value shown.
Confirm that your account and payment details are correct.
Submit the bet once you are satisfied with the details.
Check the confirmation and retain the transaction reference or account record.

4. Odds, results and settlement

Displayed odds, prices, lines and game information are provided for the purpose of placing a bet and may change before acceptance. The odds or price applying to an accepted bet will be determined by the confirmation shown for that bet, subject to the applicable rules. Where a clear error has occurred, Sapphire Casino may correct or void the affected bet in accordance with the relevant Terms and Conditions and product rules.

Sports and event bets are generally settled using the official result or result source specified in the relevant market rules. A result may be determined by the governing body, event organiser, official statistics provider or another source identified for that market. Unofficial reports, live commentary, social media posts and personal opinions do not necessarily determine settlement.

If an event is postponed, abandoned, interrupted, rescheduled or changed, the result may depend on the specific market rules. Some bets may remain valid, while others may be voided or settled using a stated minimum playing period, completion condition or official decision. A change to the venue, format, participants, scheduled time or event conditions may also affect settlement.

For participant-related markets, a bet may depend on whether the participant starts, takes part, completes a required action or satisfies another condition shown for the market. Rules may differ between outright markets, performance markets, head-to-head markets and bets placed during an event. You should read the market description before betting, particularly where the outcome depends on participation or a statistical measure.

Casino and gaming bets are normally settled according to the result produced by the relevant game system at the end of the applicable round or play. If a game is interrupted, displayed incorrectly or affected by a confirmed technical malfunction, the transaction may be reviewed under the game rules. A malfunction may invalidate a game round or transaction where the applicable rules permit this. You should not continue playing if the result or balance displayed appears incorrect.

Multiple or combination bets may be subject to special settlement rules. If one selection is void, the remaining selections may continue under the relevant bet type, or the bet may be treated in another way described in the market rules. A winning bet is settled after the required result is available and any applicable review has been completed. Settlement information should be checked in your account history.

If there is a conflict between a general description on a page and a specific rule displayed for the relevant market or game, the specific product rule will generally apply, subject to the Terms and Conditions and applicable law. Sapphire Casino may correct a settlement where an obvious error, duplicate result, incorrect price or technical issue has affected the original outcome. Corrections will be recorded in the account history where practicable.

5. Responsible betting and questions

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you begin and only wager money that you can afford to lose. Keep track of the time and money you spend, take regular breaks and avoid increasing your stakes simply because you have lost. Chasing losses can lead to further harm and is a sign that you should stop and seek support.

Set personal deposit, spending or session limits where those tools are available.
Use time-outs or account closure options if you need a break.
Do not bet when upset, stressed, tired or under the influence of alcohol or drugs.
Talk to someone you trust if betting is affecting your finances, relationships, work or wellbeing.
Seek help from an appropriate Australian gambling support service if you are concerned about your gambling.

If you have a question about a bet, result, settlement or account record, review the relevant transaction details and product rules first. If the issue remains unresolved, use the support or complaints process provided on the Sapphire Casino website. Include the relevant transaction reference, date, product and a clear explanation of the issue, but do not send passwords or other sensitive security information.

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or business processes. The current version published on the website will apply to future betting activity from the stated effective date, unless a different approach is required by law. Keep a copy of the rules that applied when you placed a bet if you need to refer to them later.