+ 150 Free Spins
From $5 first deposit
Sapphire Casino Privacy Policy
This Privacy Policy explains how Sapphire Casino may collect, use, store and share information when you visit the website, create an account or use our services. It also explains the choices available to players in Australia regarding their personal information.
Try Something New
Frozen Fruits - Chase'N’Win
spnmnl
Carioca Vibes
avatarux
Lucky Joker 100 Extra Gifts
amatic
Scratchy Big
hacksaw
Queen of The Irish
spnmnl
Western Zombie
onlyplay
How this policy applies
Sapphire Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the website, account registration, customer support interactions, gaming activity, payment activity and other related services. It should be read together with any other notices shown during registration, verification or use of the website.
On this page
Personal information means information that identifies you, or information that can reasonably be connected with you. The information collected may depend on the services you use, the checks that apply to your account and the choices you make about communications. Some information is needed to provide an account and comply with applicable requirements. If requested information is not provided, certain account features or services may not be available.
This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on this page. Players should review the policy occasionally so they remain aware of how information may be handled.
Information we may collect
The type and amount of information handled will vary according to your relationship with Sapphire Casino. Information may be collected directly from you, automatically when you use the website, or from service providers that help us perform verification, payment, security or support functions.
Account and contact details
- Your name, date of birth, residential details and country of residence.
- Your username, account credentials, account preferences and responsible gaming settings.
- Your email address and other details used to communicate with you or provide customer support.
- Information you provide when you contact support, make a request or report a problem.
Identity and verification information
To confirm identity, age, eligibility and account ownership, we may handle verification documents and related information. This can include information shown on identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks completed through verification or fraud prevention providers. These checks help protect players, prevent misuse of accounts and support legal and regulatory obligations.
Payment and transaction records
We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment providers may process payment details on our behalf. We may receive confirmation and limited payment information needed to record transactions, resolve disputes, prevent fraud and operate the account. Sensitive payment credentials may be handled directly by the relevant payment service rather than stored by the website.
Technical, device and usage data
When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language, approximate location, pages viewed, interaction history, access times and referring website. We may also collect information about errors, performance and security events. This information helps us keep the website working, understand how it is used, protect accounts and investigate suspicious or unauthorised activity.
Why information is used and when it may be shared
Information may be used for the following general purposes:
- Creating, maintaining and administering your account.
- Providing gaming, account, payment and customer support services.
- Confirming identity, age and account ownership.
- Carrying out anti-fraud, security, responsible gaming and risk checks.
- Processing deposits, withdrawals and other account transactions.
- Communicating with you about your account, service notices, security matters and support requests.
- Sending marketing communications where permitted and where you have not opted out.
- Improving the website, services, user experience and technical performance.
- Detecting, investigating and preventing fraud, money laundering, cyber threats, cheating and other misuse.
- Meeting legal, financial, accounting and record-keeping obligations, and responding to valid requests from authorised bodies.
Information may be shared with carefully selected service providers that assist with website hosting, payment processing, identity verification, fraud prevention, security, customer support, analytics, communications and technical operations. These providers should only use information to perform the services they provide or for other permitted purposes.
Information may also be disclosed where reasonably necessary to protect players, Sapphire Casino, service providers or the public; to investigate suspected wrongdoing; to enforce applicable terms; or to comply with a valid legal or official request. If business arrangements change, information may be transferred as part of a restructuring, sale or similar transaction, subject to appropriate handling requirements.
Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps are taken to use suitable providers and protect information in accordance with applicable privacy requirements. Information may be combined with information from verification, payment, security or other service providers when this is necessary to provide services, complete checks or prevent misuse.
Cookies, security and data retention
Cookies and similar technologies
The website may use cookies and similar technologies to remember preferences, keep account sessions working, support security, measure website performance and understand how visitors use the service. Some cookies may be placed by service providers that support analytics, payments, security or other website functions. Cookies may be essential for certain features, while others can be used to improve content or services.
You can manage or restrict cookies through your browser settings. Disabling or deleting cookies may affect how the website operates, and some account or security features may not work as intended. Browser settings vary, so refer to the help information for the browser or device you use.
Security measures
Reasonable technical and organisational measures are used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption where appropriate, secure service providers and staff procedures. No website, internet transmission or storage system can be guaranteed to be completely secure. Players should keep account credentials confidential and contact support promptly if they believe an account or device has been compromised.
How long information is kept
Information is kept for as long as reasonably necessary for the purpose for which it was collected, to operate the account, resolve disputes, maintain security, establish or defend legal claims, and meet business and legal obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or destroyed in accordance with applicable procedures.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may be subject to identity checks, legal exceptions, security considerations and record-keeping obligations. A request will be considered fairly and handled within a reasonable period.
- Access: You can ask for information about the personal information held about you and, where appropriate, request a copy.
- Correction: You can ask for inaccurate, incomplete or out-of-date information to be corrected.
- Deletion: You can ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be retained for legal, security, dispute or transaction purposes.
- Marketing consent: You can withdraw consent to marketing communications at any time. You may use an unsubscribe option in a marketing message where available, change relevant account preferences, or contact us directly.
- Other privacy choices: You may ask questions about how your information is used or raise a concern about its handling.
To exercise your rights, request access, request correction or deletion, or withdraw consent to marketing, contact support@sapphirecasino.online. Please include enough information for your request to be understood and, where required, allow us to verify your identity before information is disclosed or changed. Do not send passwords or unnecessary sensitive information in your message.
If you withdraw consent to marketing, service-related messages may still be sent when they are needed to manage your account, process transactions, provide security information, respond to support requests or meet legal obligations. Opting out of marketing will not normally affect your ability to use the account, although some communications may be necessary to provide the services.
We aim to resolve privacy questions and requests carefully. If you are not satisfied with the response, you may have the right to raise the matter with an appropriate privacy or consumer authority. You should first provide an opportunity for the request or concern to be reviewed using the contact details above.
