Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every game or wager is based on chance, and previous results do not determine what will happen next. A win does not mean that another win is more likely, and a loss does not make a win due. Avoid chasing losses or increasing your stakes because you believe a result is about to change.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost, in the same way you might budget for a meal, a film or another leisure activity. Only gamble with money you can afford to lose after essential expenses, regular commitments and savings have been considered.

• Set a spending limit before you begin and stop when you reach it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from rent, bills, food, school costs and other necessities.
• Never borrow money, use credit or sell belongings to fund gambling.
• Do not gamble when you are upset, tired, angry, under the influence of alcohol or drugs, or trying to recover from a previous loss.
• Remember that gambling outcomes are random and cannot be controlled through strategies, rituals or predictions.

Sapphire Casino encourages players to make decisions calmly and independently. Do not feel pressured to continue because of promotional messages, a previous win or the amount you have already spent. Money and time that have already been used cannot be recovered by continuing to play.

Recognising when gambling may be causing harm

Gambling can become harmful gradually. Some people find that they spend more time or money than planned, hide their activity from others or continue even when gambling is affecting their wellbeing. You do not need to wait for a crisis before asking for help. Speaking with someone early can make it easier to regain control.

Consider taking a break and seeking support if any of the following signs apply to you:

• You gamble for longer or spend more than you intended.
• You try to win back money after losing it, often by increasing your stakes.
• You feel restless, irritable or anxious when you are not gambling.
• You think about gambling frequently or find it difficult to focus on other activities.
• You hide gambling, losses or transactions from family, friends or people you trust.
• You borrow money, miss payments or use money set aside for important expenses.
• Gambling affects your work, study, sleep, relationships or physical health.
• You use gambling to manage stress, loneliness, sadness, anger or other difficult feelings.
• You have tried to cut down or stop but have not been able to do so.
• You feel hopeless, overwhelmed or unsafe because of gambling-related problems.

These signs do not represent a diagnosis, but they are reasons to pause and seek support. A trusted friend, family member, healthcare professional or qualified gambling counsellor can help you review what is happening without judgement. If gambling is affecting someone close to you, you can also seek advice about setting boundaries, protecting shared finances and offering support.

Our approach and player responsibilities

Sapphire Casino aims to provide information and tools that support informed play. We may provide account features, activity information, limit settings, breaks or exclusion options where applicable. The availability and operation of these features can vary, so read the relevant instructions carefully and keep your account details secure.

Players are responsible for using available safer gambling tools, keeping their personal information accurate and complying with the applicable account terms and legal age requirements. Gambling is only for adults who are legally permitted to participate in their location. Do not allow another person to use your account, and do not gamble on behalf of someone else.

Keep your login details private and monitor your account activity. If you notice activity you do not recognise, stop using the account and follow the available security or support process. Consider whether gambling is appropriate for you before opening or continuing an account, particularly if you have previously experienced gambling-related harm.

Promotions, entertainment features and account messages should never be treated as encouragement to spend beyond your limit. Read any applicable terms before taking part and make an independent decision about whether an offer is suitable for you. You can decline marketing communications or adjust available preferences if you do not wish to receive them.

If you are under the legal gambling age, do not use Sapphire Casino. Parents and carers should use appropriate device, payment and account controls to help prevent minors from accessing gambling services. Responsible gaming is a shared responsibility, and asking for help is a positive step rather than a failure.